Covid-19 update from Dr Chu
30 MARCH 2020
Changes and our practice response to the impact of Covid-19
If you’ve been in our practice in the last few weeks, you would have noticed, all our beloved toys and books are removed as part of infection control. To triage every appointment, we have stopped all online bookings; and we are operating strictly by appointments only i.e no more walk-ins. We even have ‘STOP’ signs on our front doors and have had to lock them to only open them for patients with booked appointments to prevent potentially suspected cases just turning up in our practice without notice and put everyone at risk.
We had to make these changes to keep our practice safe for all our patients, staff and doctors. We see a high proportion of children vaccinations, women for antenatal shared care (pregnancy) and elderly patients. Though we welcome the introduction of telehealth, we need to still stay open for those consultations that cannot be performed via phone or video conferencing. Where clinically possible, we will offer our existing patients the telehealth option.
Therefore, we ask you to help us, to keep you and our practice safe. We can only do this together in order to get through these uncharted and unprecedented times.
For our patients we need you to -
Covid -19 Symptoms
Immediately isolate yourself and call healthdirect helpline 1800 022 222 or use their symptom checker
It will answer questions about your symptoms, especially if you if you need to seek medical help or get tested. This tool is available online at anytime.
Please always call ahead of arrival to any medical facility/hospital, so that appropriate infection control measures can be put in place.
Comply with social distancing rules
Stay 1.5 metres away from other people whenever possible.
only the patient with booked appointments are allowed in our waiting room. If the patient is a child or someone who needs assistance, only 1 carer/parent can come along.
Please be on time or 5 mins prior to your appointment if you have paper work to fill, but not too early (no more than 5 mins) and definitely don’t be late, to minimise the number of people in our waiting room.
We will ask you to wait outside if you have respiratory symptoms and please bring along your own mask to help conserve stock in our practice.
Keeping to the booked duration of your appointment is vital, so our doctors will try to keep to time and we apologise in advance that our doctor might have less time for social catch up during appointment time.
Infection control requirements
Use hand sanitiser provided at our reception on entry to our practice and when exiting after your appointment. Wash hands in our bathroom if they are visibly soiled.
Cough in a tissues and dispose them in our bins or cover your coughs and sneezes with your elbow or a tissue and put used tissues straight into the bin.
You must not attend any vaccination appointments if you or your child have any respiratory symptoms or have returned from overseas in the past 14 days or have been told to self-isolate.
Stay at home if you are sick, and ring up for medical help and advice.
If you need to talk to someone, we are also here to lend an ear.
We understand this is an extremely stressful time for all of us, some of you might be facing even greater economic impact of Covid-19. It’s normal to feel distressed as we face so many uncertainties ahead. Head to Health Australia has some useful mental health resources you can look up and as usual, you can also contact Beyond Blue or Lifeline.